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PXIe-4497 Status Code -223022

I have a PXIe-4497 card that out of the blue has failed to initialize whenever I restart my PXI controller.  The status code that I receive is -223022 Internal Software Error occurred in DSA software.  The card appears under "Devices and Interfaces" in MAX as both 3: NI PXIe-4497 "PXISlot3" and 3: PXIe-4497 "PXI20::0::INSTR".  I have tried unsuccessfully to reset the card in MAX and have tried the card in other slots of the chassis as well as in another chassis with no success.  I have other PXIe-4997 cards that are working fine in the same chassis so the issue appears to be isolated to this one card.  

 

I am posting here because I only identified two other prior posts in the community about this issue and both were over a decade old.  Hoping that there may be a way of restoring functionality without an RMA, given that the error code indicates a software issue.  Any suggestions or advice are much appreciated.

 

Thank you,

Matt

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This typically means the firmware on the card is stuck somewhere. The best option is to reach out to NI Support for the next steps to debug.

Santhosh
Soliton Technologies

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