There was a problem retrieving available products

[Neil.Pate]

Just updated NI PM as prompted, and now I cannot browse products or install any products via their small online installers either. I believe I am running 19.6.0.49152 (would be handy if this info was available somewhere on the GUI).

Any ideas what has gone wrong?

[James.Jia]

I have this question the same to you , but I think this reason is NI server

[Bob_Schor]

I very recently downloaded a fresh copy of NIPM, updated it to Version 19.6, and used it to rebuild a flawed LabVIEW Installation (LabVIEW 2016, 2018, and 2019 -- software installed, but in the process the NI Authentication Service was killed).

Everything went fine.  Finished installing two days ago.

Today, I wanted to run some updates.  Opened NIPM, get exactly the same message, with code 522.  Just for fun, I uninstalled NIPM, went back to the Web, downloaded it, ran it, it installed again, tried to update it from 19.5 to 19.6, that worked, then tried to run 19.6, and blooey ...

I'm going to assume the problem is at NI's end.  It it isn't fixed by Monday, I'll be "annoyed" ...

Bob Schor

[James.Jia]

I have operated ni package manager version from 19.6 to 19.5，then to 19.6 .It really waste time.

[jdop]

I have the same issue with status code 522 and also can't download DSC module ar any other software from NI Website

[klopsquark]

Hi,

I have the same problem. Nothing has helped so far.

Have already tried the following:

• Some repair functions
• Online installer
• Offline Installer
• Remove all NI products
• Manually clean up windows registry and folders (just to be sure no fragments are left over)

In fact, the last option is to reinstall Windows. But I prefer to wait for reactions from NI.

Everything started with an unsuccessful installation of NXG 4.0 last Friday. Of course I also ran the suggested update before.

Do old versions of the package manager still work?

Best regards...

PS: Yes, the downloaded version (NIPackageManager19.5.exe) can load the Products....

[APena]

Hello everyone,

Thank you for bringing this to our attention. We believe we have resolved the issue. If you could, please try again and let us know if you still see the issue. 

Thanks!

Aaron Peña

Product Owner, Package Management

National Instruments

[James.Jia]

Now it's ok！Thinks

[jdop]

Thanks! Now it's working! 😃

[James.Jia]

when i install systemlink 19.5 and 19.0 , there is a error that the server is closed early