NI USB-6215 device recognition problem

[Nomed]

I installed the NI USB-6215 on my PC and it works fine (Win XP Pro
SP2), using NI-DAQmx s/w v8.3.

However, I can not get the NI USB-6215 to work on my laptop (Win XP Pro
SP2), even though I set it up exactly the same as for my PC.

I plug the NI USB-6215 into the laptop USB port, and I hear the "USB
sound"

However, the NI "New Data Acquisition Device" loader program does not
pop up (like it does for the PC).

In "Control Panel" => "System" => "Hardware" => "Device Manager", a
"Data Acquisition Devices" tab is present, with "USB-621x Loader"
working properly.

If I launch the Measurement & Automation Explorer and right click
"Devices and Interfaces" => the "NI-DAQmx Devices" is not present.

Autorun is not disabled.

I believe that the problem is with the "New Data Acquisition Device"
loader program.

I have eliminated the Firewall as been the source of the problem.

Thank you for any advice that you can offer.

[stilly32]

Hi Nomed,

Have you tried uninstalling the device completely and installing again? For most cases I've run across it is as simple as that. Try following these steps:

1. Power down the 6215 and unplug it

2. If "USB-621x Loader" still shows up under device manager, delete it. Optional - restart your computer

3. Power on the 6215 and plug it into the usb - it should go through the same auto install that you saw on your PC

You can also try right clicking on the "USB-621x Loader" under device manager and selecting "update driver" 

Hope this helps, please post back if this doesn't (or does) resolve your issue,

Andrew S.

National Instruments

[Nomed]

Hi Andrew,

I tried this and also a compete re-install of the drivers to no avail.

I got the hardware to work on a similar laptop so I think the only way
around my problem is a complete rebuild of the offending laptop.

Thanks for your post

stilly32 wrote:
> Hi Nomed,
> Have you tried uninstalling the device completely and installing again? For most cases I've run across it is as simple as that. Try following these steps:
> 1. Power down the 6215 and unplug it
> 2. If "USB-621x Loader" still shows up under device manager, delete it. Optional - restart your computer
> 3. Power on the 6215 and plug it into the usb - it should go through the same auto install that you saw on your PC
> You can also try right clicking on the "USB-621x Loader" under device manager and selecting "update driver" 
> Hope this helps, please post back if this doesn't (or does) resolve your issue,
> Andrew S.
> National Instruments

[tim_wen]

I had the same problem with a USB 6210 & 6211.
I solved the problem by formatting the HD and re-installed the OS and everthing, except ZoneAlarm.
Once I installed ZA, the USB DAQ module ceased to work again, even if I uninstalled ZA.
Fortunately I was able to do a system restore to a point before the ZA was installed.