Ran updates, LabVIEW & MAX will no longer recognize my cDAQ?

[chuggins1434]

KB,

My laptop does have USB 3.0 ports... I went and did as you said and when Windows went and searched for a updated driver, it's telling me that I'm already running the latest version.

THX

Chad

[PatricZi]

Hi,

I am experiencing the same problem with my cDAQ-9174.

I have a computer with Windows 7 Home 64 bit, MAX 5.4.0f0 and LV Runtime engine 12.0.1.

On a other computer with a privious version of MAX there are no problems.

Hope to hear soon,

Patrick

[Tom_W_[DE]]

Hey Patrick-

Apologies for the trouble.  Can you please confirm some of what was discussed earlier in this thread?  Namely:

Does your cDAQ chassis show up in Device Manager?

Are you using USB 3.0 ports?

Which version of NI-DAQmx are you using?

Do you see any entry in MAX for your cDAQ-9174 (whether it is usable or not)?

Please provide screenshots of the appearance in MAX and in the Windows Device Manager.

[PatricZi]

Hi Tom,

Something does show up in de Device Manager, but I am not sure if this is what you mean

This image is the Device Manager when the cDAQ is not connected.         This image is the Device Manager when I connected the cDAQ

       

I noticed that if I disconnect the USB connection and then again plug the cDAQ in the USB, nothing shows up in de Device Manager. But when I disconnect the power of the cDAQ and then connect it again, the Device Manager reappears as the second image.

The cDAQ is connected on a USB 2 port.

Next image shows all the installed software in MAX:

The cDAQ does not appear in MAX:

I hope the images will help.

Patrick

[chuggins1434]

I realized that I never followed up and explained what happened to me... our IT dept started using Kapersky security suite and this was the extent of my issues... we had them uninstall it, I ran my updates, it worked fine, then they reinstalled the security software and it still worked fine... was probably some driver that the security sofware had noted in the installation and when LabView updated something it was not recognized and wasn't allowed to run.

Good luck!

Chad