10-14-2019 07:11 AM
Hi ,
I have a tried & tested report generator software(standalone exe file) that is working for many clients.
What is does basically is parse through 24 csv files generated hourly throughout the day , generate a summary report & email it.
My problem is..... in one particular machine , the email attachment is always 0 bytes i.e blank, though the summary report is being generated at its designated DOS path.
I have increased the delay between the report generation & the email from 5 seconds to 15 seconds without any positive outcome.
The same software works fine in other machines.
Any ideas about what to check for in this particular machine?
Solved! Go to Solution.
10-14-2019 09:42 AM
If I understand the problem, you are successfully e-mailing a Report (see Comment below) to multiple recipients who receive it appropriately, yet a single recipient gets your e-mail, but not the (attached?) Report. Here are some questions and ideas:
What I suspect is happening is that the "missing e-mail" occurs because the intended recipient's e-mail system is blocking your message, due to some "rule" on their inbound e-mail system that you are somehow violating. One thing to check is whether or not your e-mail address has wound up on a "Spam" or other "rule" list for this recipient. One way to test this is to simply call them and ask, and also to send them a "manual" message through a normal Mail channel such as Outlook or gmail.
Bob Schor
10-14-2019 09:49 AM
A few quick questions (probably you checked, but to get us on the same page):
10-15-2019 08:37 AM
Hi,
Thanks for your replies & sorry for my delay in responding.
The software works perfectly for any other machine(we have already tried two) other than this particular machine in question.
In this particular machine the report file(in CSV format) is being generated.....no problem there!!!
The only concern is the CSV file is not being attached.....in the recipient end the email is being received with a blank attachment.
The computer is running the same OS.....Windows 10 Pro......speed seems to be OK.
There might be some issue with the internet connection of this particular computer.......maybe email attachments are being blocked by the server.
I shall check & revert.
10-15-2019 11:24 AM
There are several reasons that an Attachment might be blocked by a recipient's Mail Server. They include:
Bob Schor
10-15-2019 12:36 PM - edited 10-15-2019 12:38 PM
I'm confused.
Is this thread talking about:
A: One program sends to multiple people and most get the attachment and one does not?
B: A program on one computer sends attachment to multiple people and they all get it, but same program on different PC sends attachment to multiple people and they don't get it?
Or some other combination?
I'm thinking OP's situation is B, but the flow of this thread is talking about situation A, or at least Bob's messages seem to talk about situation A.
10-15-2019 01:27 PM
shantanu@india wrote:
In this particular machine the report file(in CSV format) is being generated.....no problem there!!!
The only concern is the CSV file is not being attached.....in the recipient end the email is being received with a blank attachment.
How 'bout them Ravens?
What I think the OP is saying is that the e-mail is getting through to all N recipients, but one has an attachment with zero bytes. Sounds like a "policy" on the one recipient's e-mail server is noticing the attachment, but failing to "save the bytes".
Bob Schor
10-15-2019 01:56 PM
@Bob_Schor wrote:
shantanu@india wrote:
In this particular machine the report file(in CSV format) is being generated.....no problem there!!!
The only concern is the CSV file is not being attached.....in the recipient end the email is being received with a blank attachment.
How 'bout them Ravens?
What I think the OP is saying is that the e-mail is getting through to all N recipients, but one has an attachment with zero bytes. Sounds like a "policy" on the one recipient's e-mail server is noticing the attachment, but failing to "save the bytes".
Bob Schor
They are slowly putting together a winning season, in a mediocre division.
They way I interpret the OP's message is that the "one particular machine" is one server acting up out of several. As opposed to one recipient's machine not getting a message. Because the first thread even talks about increasing delays on the originator of the report, which would imply the server machine having a problem.
Shantanu@india, please clarify your problem.
10-16-2019 12:31 AM
Hello,
Let me clarify:
10-16-2019 01:52 AM
Just learnt that the clients computer is running Windows 10 Education instead of Windows 10 Pro. Can that make any difference?