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vix

Create a public bug-tracking dashboard

Status: New

Almost every widely-used software framework, ecosystem, IDE, ... has a public bug-tracking dashboard where bugs can be:

  • reported
  • monitored
  • voted
  • ...

Jira or Mantis are quite common solution.

As a NI user, the current situation it's really frustrating: even for bugs originally reported by me, the ticket is created by a NI engineer.

And so I don't know what information it contains, its priority, if someone is working on it, if it has been already solved, ...

 

Many years ago NI was a pioneer with the community, but now is ages behind everyone else.

Vix
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In claris non fit interpretatio

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Using LV from 7
Using LW/CVI from 6.0
1 Comment
MaximeR
Active Participant

Hi Vix,

 

100% with your idea. More transparency will help a lot. I ask support to report bug. But you need to create a new support to have an update on it and finally discover that nothing appends and finally they close the bug.

Make it more transparent and accessible will help user, and may reduce request to support team only for update.

 

regards

Maxime R.  

  CLA - Certified LabVIEW Architect / Architecte LabVIEW Certifié
  CTA - Certified TestStand Architect / Architecte TestStand Certifié