configuration problem with Thorlabs BBD302 - 2-Channel Benchtop 3-Phase Brushless DC Servo Controller

[kaust_priya31]

Dear community,

we are using Thorlabs BBD302 - 2-Channel Benchtop 3-Phase Brushless DC Servo Controller.

we are trying to communicate with the motor via APT and LabVIEW ActiveX control. But we failed to communicate. The system shows the USB is connected. But in the APT configuration utility and LabVIEW ActiveX control, we can't find the motor.

kindly let me know the further proceder to rectify it.

Thanks in advance

Priya

[N.H.]

Hi,

You probably have already checked the following but I just want to confirm:
1. Can NI MAX see the BBD302?
2. If so, can you also see it on NI VISA?

I ask these, because a lot of third party (non NI) hardware require a driver provided by the manufacturer for NI software to be able to work with it. Let me know, so we can move on to figuring out what else could be causing this issue.

Cheers

[Albert.Geven]

More important, did you try the exe?

from the manual:

DO NOT CONNECT THE STAGE TO YOUR PC YET
1) Go to Services/Downloads at www.thorlabs.com and download the APT software.
2) Run the .exe file and follow the on-screen instructions.

[kaust_priya31 · Accepted solution]

HI,

Thank you so much for your valuable reply.

I contacted Thorlabs Tech support people. They guide me for this query.

now everything is fine.

once again thanks for your reply.

[kaust_priya31]

Hi Albert.Geven,

first of all thanks for your reply.

We contacted Thorlabs Tech support people, they ask me to go with kinesis for this BBD controller.

we successfully connected with the system.

Thanks for you support:)