USB-GPIB HS driver error

[Y3G]

Hi,

I have Downloaded and installed VISA 3.2 and NI488.2 ver 2 (see below System Info) and trying to use an GPIB-USB-HS plug. The MS Device Driver Window indicates an Error and the MAX doesn't indice him at all. Using another Computer, all works fine.

I have tried to reinstall 488.2 but this doesn't work either.

What is the problem?

The problematic computer has this info:

System Information:
Operating System(OS): Microsoft Windows XP
OS Version: 5.01.2600
OS Info: Service Pack 2
Processor: Genuine Intel(R) CPU           T2300  @ 1.66GHz / x86 Family 6 Model 14 Stepping 8 / GenuineIntel / 1662 MHz
Number of Processors: 2
Physical Memory: 1,038,444 KB RAM
Drive C:\ 47,538,496 of 58,597,052 KB free

NI Software Information:
CVI Run-Time 7.0.0.395
NI-488.2 Software 2.42
LabVIEW Run-Time 7.0
Measurement & Automation Explorer 3.1.1.3003
Measurement Studio 6.0
     For Visual Basic 
          ActiveX User Interface 6.0.3.594
          ActiveX Analysis 6.0.3.589
          ActiveX 3D Graph 6.0.3.601
          ActiveX DataSocket 4.0.3.367
NI-PAL Software 1.9.3.f
NI Spy 2.2.0.12
NI-VISA 3.1
     visa32.dll 3.1.0.24
     NiViSv32.dll 3.1.0.24
     NiVisaServer.exe 3.1.0.35
     NIvisaic.exe 3.1.0.35
     viic_ext.dll 3.1.0.35
     NiViAsrl.dll 3.1.0.24
     NiViEnet.dll 3.1.0.35
     NiViEnetAsrl.dll 3.1.0.35
     NiVi488.dll 3.1.0.35
     NiViGpvx.dll 3.1.0.35
     NiGpvx32.dll 3.1.0.35
     NiViPxi.dll 3.1.0.35
     NiViRpc.dll 3.1.0.35
     NiViUsb.dll 3.1.0.35
     NiViVxi.dll 3.1.0.35

[JasonSmith]

What is the make and model of the computer which is not working?  Is it the same as the one that does work?

Thanks,

Jason S.

[Y3G]

Hi JAson,

Both are laptops (one Dell other Toshiba) with XP brandnew, so the computer is not necessarily the issue. I tend more to suspect the VISA version. I downloaded the latest VISA from the net recently and theother computer has a 6 month old VISA. The question is if my suspicion is justified...

Yariv3G

[JasonSmith]

No, NI-VISA should not affect whether the device is detected and installed in Device Manager, this is really dependant on the NI-488.2 driver.  Although NI-VISA itself should not affect the device enumeration, NI-VISA and NI-488.2 share several common components which could be seeing compatibility issues with the hardware you are running on.

It may be possible to download a newer version of NI-VISA than what you are using.  This will update some of the components which are shared with NI-488.2, and could possibly solve some compatibility issues.  I would recommend that you download and install NI-VISA 4.0, and let us know if that helps the problem at all.

If that does not solve the problem, can you post a screen shot of the error you see in Device Manager?

Thanks,

Jason S.

Message Edited by JasonS on 12-11-2006 10:00 PM

[Y3G]

Hi Jason,

Is there any reason I can't get to your server via ftp://ftp.ni.com/support/visa/drivers/win32/4.0/visa400full.exe ?

Regards

Yariv3G

[Y3G]

Hi Jason,

I have installed VISA 4,0 as you can see below.

I have plugged the USB-GPIB-HS and indicated 3 beeps (I have 3 USB devices), which is the unusual sound.

I sill have problems to see the connection in MAX and in the Device Manager I can indicate that my USB Device has a problem.

I start to get worry that it never will work, I have a brandnew TOSHIBA laptop.

Regards

Yariv3G

System Information:
Operating System(OS): Microsoft Windows XP
OS Version: 5.01.2600
OS Info: Service Pack 2
Processor: Genuine Intel(R) CPU           T2300  @ 1.66GHz / x86 Family 6 Model 14 Stepping 8 / GenuineIntel / 1662 MHz
Number of Processors: 2
Physical Memory: 1,038,444 KB RAM
Drive C:\ 47,249,336 of 58,597,052 KB free

NI Software Information:
CVI Run-Time 7.0.0.395
NI-488.2 Software 2.42
LabVIEW Run-Time 7.0
Measurement & Automation Explorer 3.1.1.3003
Measurement Studio 6.0
     For Visual Basic 
          ActiveX User Interface 6.0.3.594
          ActiveX Analysis 6.0.3.589
          ActiveX 3D Graph 6.0.3.601
          ActiveX DataSocket 4.0.3.367
NI-PAL Software 1.9.3.f
NI Spy 2.2.0.12
NI-VISA 4.0
     visa32.dll 4.0.0.49152
     NIvisaic.exe 4.0.0.49152

[JasonSmith]

Can you post an image of the error displayed in Device Manager?

Thanks,

Jason S.

[Y3G]

Hi,

I have attached the pics in a word document. Hope it hlps to ressolve the problem.

Reg

Yariv3G

[JasonSmith]

I have been trying to replicate this issue on a test machine here, but have been unsuccessful.  I found the following document regarding GPIB-USB-A Installation Problems, but I do not believe that affects the later versions of NI-488.2 (Although you could check your registry permissions nonetheless).

Some possible steps you could take:

1. Disable any antivirus software that you may have running, which could possibly be blocking the driver installation

2. You mentioned this is a new XP installation.  Did you install other software which could be causing problems?  Can you replicate the problem on a brand new clean installation of Windows XP prior to installing other software packages?

3. You may request to participate in the NI-488.2 v2.5 beta program at the NI Beta Website, to see if it improves the behavior you are seeing.

-Jason S.

[Y3G]

Hi Jason,

I have updated the document with necessary information about the actions that I performed. Non of them helped.

I haven't tried yet the disable of the Antivirus, for that I will have to ask our Admin.

I will forward this to TOSHIBA as well.

Thanks for any other hint.