My PCI 6341 AO Channel is not Functioning

[UmairMech]

I was experimenting in real-time and using AO Channel 02 of PCI 6341. It was working fine but suddenly I got some error and the voltage at the output of the channel went to a constant value of 13.3V.

I performed a self-calibration test it failed.

Then I used DAQ Diagnostic Utility and it showed me that my AO is functioning properly. 

How to solve this problem? 

And why does this kind of problem occur? 

[popokhakan]

Hello there,

You said 

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It was working fine but suddenly I got some error and the voltage at the output of the channel went to a constant value of 13.3V.

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Can you please provide the error code/message that you got?

[UmairMech]

I didn't get any error at that time, but when I went to NI MAx >> Devices and interfaces and wanted to do self-calibration I got the following error 

[rolfk]

Looks like you damaged the analog output somehow. Seems like you’ll have to contact NI technical support to arrange a RMA so they can repair it.

[popokhakan]

I agree with Rolf. It seems like the output doesn't function properly. Please contact NI Support.