need help upgrading my vision acquisition software

[mr. smithers]

Okay so all week I've been working on a VI to hook up my lab's GE680 camera to labview. Someone here recommended I upgrade my VAS because I was running IMAQdx 3.2 and so provided me with this link to 3.7 (http://joule.ni.com/nidu/cds/view/p/id/2137/lang/en). I downloaded the file, extracted it, double clicked auto run, etc etc. At the end it recommended I restart my computer. After the restart, it got really weird. First of all, my monitor drivers were uninstalled. My entire screen was running in the lowest resolution and I wasn't given the option to change it back. I ingored it for the moment. When I went to start labview it gave me an error saying I had to locate a cvirte.msi file (which I did). When I ran my VI, it told me it couldn't load my camera's xml file. I went to MAX hoping to play with my camera to find the entire screen blank. Up until the update I never had a single problem and everything I've had a problem with now I've been able to do before. I system restored my computer to get the monitor working properly again. My vision software is still nonfunctional. Thank you all for your continued support!

[dkfire]

Someone else will properly ask you this question:

What are your version of:

 Windows?

 LabVIEW?

 MAX ?

[mr. smithers]

Thanks,

Im on windows XP 32 bit,

Labview 8.5.1

with MAX 4.7.2

[mr. smithers]

Also as an update, I've been working with the system and looking for solutions on the internet. So far I've redownloaded MAX, which at first seemed to clear up the problem because at least now I had things listed under the configuration tree whereas before it was completely blank. However when I clicked devices, it told me I had a corruption error. I followed the steps online to revert MAX to fix the corruption error and now I have the configuration tree AND I am able to see my camera, but the main problem still remains that it can not load my camera's xml file anymore. I reloaded the camera's firmware as this was the only solution online I could find but it didn't help. Thanks again!

[JtotheB]

Have you tried generating a new camera file? You can use our Camera File Generator, which makes the process really easy if you have the camera's documentation. Your camera is compatible, so once you have a new camera file, it should be good to go. Hope that helps!

[mr. smithers]

I downloaded it but when I go to run it, it tells me "unable to load resource files" and won't run.

[mr. smithers]

I'd also like to note that I just checked with some other camera acquisition software and it works fine with my camera. It is only MAX that is unable to load my camera.

[JtotheB]

Is it the manufacturer's software that allows you to capture images, or some other software package? You aren't running that software at the same time as MAX are you? If so, that might be locking the resources on the camera and causing the error. Make sure that no other image acquistion software is running when you test in MAX.

[mr. smithers]

Yea it was the cameras image software. And I wasnt running them at the same time. I just uninstalled the entire program and reinstalled it from disk as it was becoming quite frustrating. It seems to have fixed the problem for now so thanks for all your help!