PXIE 8381 not working

[Jianhongg]

Hi, Robert,

This weekend I replace original MSI Z590i unify motherboard to a Asrock Z490 PG itx motherboard.

1. Without MXIe BIOS compatibility 21.8, it is still stuck before booting with a debug led indicate DRAM and no screen output.

2. With MXIE BIOS compatibility 21.8 installed and PCIe-8381 DIP swiched on, it is stuck in loading Windows and turn out BSOD which says MACHINE_CHECK_ECEPTION as the attatchment. And I can't find any dump file of Windows.

Thanks,

Gu

[Captain_K]

Hi Gu

The only time I've seen event ID 12384 - nipximxk is when the hard drive was cloned. In those cases, reformatting the drive cleared the error and allowed for a successful connection. I know it's a bit of a nuclear option, but I think it's worth a try if the same drive was used on both motherboards.

[Jianhongg]

Hi, Captain_K,

Thanks for your advice.

The two setups was based on a all new Windows installation and the reformatting was done by the Windows installation process.

Tried two different disk drive which is seperately Samsung 970 evo plus and Intel 760p.

B.R.

Gu

[Robert__R]

Hi Gu,

Do you have a system where this hardware works? There's a firmware update to the PXIe side that may help but the system needs to be functional to install the update.

What's the behavior of the link LEDs?

- Robert

[Jianhongg]

Hi, Robert,

The PWR/Link LEDs of PCIe-8381 and PXIe-8381 are both steady green. The side LEDs of PXIe-8381 seems ok as the manual says. I will take a picture of it.

Do you mean the PXIe-8381 firmware update? I can't find update instructions so didn't consider it.

It's hard to find a functional set. Maybe I should contact local NI engineer for an update. 

Thanks a lot!

Gu

[Jianhongg]

Hi, Robert,

The attachment is the side view video.

Thanks,

Gu

[Jianhongg]

Hi, Robert,

I just install Windows 7 and MXIe BIOS Compatility 18.0 on my PC for a connection test. It was stuck in the Windows 7 booting clover(Microsoft logo) and died. Then I unplug the MXIe cable and boot Windows 7.

I found an mistake of event ID 12416 nipxirfk in event log viewer, which says the same as Windows 10.

Is there any older version of MXIe BIOS Compatility Software?

Thanks,

Gu

[Robert__R]

Hi Gu,

Was the video with or without BIOS compatibility mode enabled? The LEDs all look right so the hardware appears to be working.

The 12416 event ID is concerning -- I don't know why that's occurring but it's causing problems. Do you know the history of the PCIe card? If you boot without the PXI chassis connected does the PCIe card show up in MAX? What about when in compatibility mode?

The prior version was 1.5 and it's not available anymore.

- Robert

[Jianhongg]

Hi, Robert,

The video is with the BIOS compatibility mode enabled.

I got the PCIE card from a instrument dealer.

When booting with the PXI chassis disconnected and the compatibility mode enabled, the PCIe card doesn’t show up in MAX.

When booting with the PXI chassis disconnected and the compatibility mode disabled, the PCIe card shows up in MAX.

B.R.

Gu

[Robert__R]

Hi Gu,

It really looks like you've got a bad card. You should be able to see the card in MAX, and the event viewer message indicates that the card isn't configured right with compatibility mode enabled.

- Robert