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NI PXIe-408X is detected by NI MAX but is not accessible via Soft Front Panel or python NIDMM

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Hello all,

I am running into an issue where my PXIe- 408X DMM is not accessible via my python automation. After checking in NI-MAX I see that the card is detected but there are two oddities:

1) The DMM serial number is missing from NIMAX panel

2) NI-DMM Soft Front Panel reports "...did not detect any NI-DMM instruments in the system."

I can verify that the module is installed correctly and does function on two other PXIe-1085 chassis with embedded controllers.

A major difference with my system is the MXI configuration.
I have a NI PXIe-1085, PXIe-8398, and PCIe-8398.

Below is a snap shot of my NI-MAX window, and the list of my NI driver environment.
It is worth noting that the I have some PXI relays which are working as expected.

giles11_1-1731372158452.png

 

Operating System(OS) Windows 10 Professional
OS Version 10.00.19042

NI Software: Version:

CompactRIO 19.5.0
CVI Runtime 20.0.1.49152
NI-DAQmx Device Driver 23.5.0f239
NI-DAQmx ADE Support 23.5.0
NI-DAQmx MAX Configuration 23.5.0
NI Script Editor 19.0
NI-DMM
NI 408x Device Support 19.1
Configuration Support 19.1
Development Support 19.1
NI 407x and NI 4065 Device Support 19.1
Runtime Support 19.1
DMM Soft Front Panel 19.1
NI-FGEN
Configuration Support 19.5.1
Development Support 19.1
Runtime 19.1
Runtime for NI 5413, 5423, and 5433 Waveform Generators 19.1
Runtime for NI-DAQmx-Based Waveform Generators 19.5.1
FGEN Soft Front Panel 19.1
NI-488.2 Runtime 21.0.0
NI-488.2 21.0.0
NI-IMAQ 19.5.0
Development Support 19.5.0 19.5.0
Runtime 19.5.0 19.5.0
Vision Common Resources 19.5.0
Image Processing and Machine Vision 19.5.0.49152
Image Services 19.5.0.49152
NI-Industrial Communications for EtherCAT 19.0.0f0
InstrumentStudio 19.0
NI I/O Trace 23.5.0f139
IVI Compliance Package 22.5
LabVIEW Runtime 2012 SP1 12.0.1
LabVIEW Runtime 2012 SP1 f9 (64-bit) 12.0.1
Measurement & Automation Explorer 23.5.0f140
Measurement Studio Visual Studio 2012 Support - See individual versions below.
Measurement Studio Visual Studio 2013 Support - See individual versions below.
DotNET
Common 17.5.40.49153
Common (64-bit) 17.5.40.49153
NationalInstruments.DAQmx 19.5.45.0
NI-Industrial Communications for CANopen 19.0.0
NI-Industrial Communications for DeviceNet 19.0.0
NI-5690
Configuration Support 19.0 19.0
Runtime 19.0 19.0
NI-DCPower
Configuration Support 19.1
NI-DCPower Soft Front Panel 19.1
NI 416x Device Support 19.1
NI 411x, NI 413x, NI 414x, and NI 4154 Device Support 19.1
Runtime 19.1
NI-Digital Pattern Driver 19.0.1
NI-657x Device Support 19.0.1
Configuration Support 19.0 19.0
Development Support 19.0
Runtime 19.0.1
NI Digital Pattern Editor 19.0
NI-HSDIO
Configuration Support 19.0
Development Support 19.0
Runtime 19.5
NI-HWS 19.0.0
NI IF Digitizers
Runtime 19.1
NI-IMAQdx 19.5.0
Development Support 19.5.0 19.5.0
Runtime 19.5.0 19.5.0
USB3 Vision Driver 19.5.0.49152
GigE Vision Driver 1.9.3.49152
NI PXI Platform Services Configuration 23.5.0f130
NI PXI Platform Services Runtime 23.5.0f130
NI-RFSA
Configuration Support 19.1.6 19.1.6
Development Support 19.1.5 19.1.5
Runtime 19.1.5 19.1.5
NI-RFSA Soft Front Panel 19.1.5
NI-RFSG
Runtime for NI PXIe-5654 19.1.5 19.1.5
Configuration Support 19.1.6 19.1.6
Runtime for DAQmx-Based Devices 19.1.5 19.1.5
NI-RFSG Soft Front Panel 19.1.6
NI-RFSG Playback Library
Runtime 19.0.0f0
NI-RIO 19.5.0
NI R Series Multifunction RIO 19.1.0
NI-Sync Runtime 19.5.0f1
NI-Sync 19.5.0f1
NI-XNET Runtime 19.5.0f0
FlexRIO with Modular I/O 19.5.0f0
FlexRIO with Integrated I/O 19.6
NI-PAL Software 23.5.0
NI 1588-2008 Network Management 19.5.0 19.5.0f0
NI Reconfigurable Oscilloscopes
NI 5110 Device Support 19.1 19.1.0.49152
NI 5164 Device Support 19.2 19.2.0.49152
NI 5170 Device Support 19.1 19.1.0.49152
Runtime 19.1 19.1
NI-SCOPE
Configuration Support 19.1
Development Support 19.1
Runtime 19.1
NI-SCOPE Soft Front Panel 19.1
NI-Serial Runtime 19.5.0f0
NI-Serial Configuration 19.5.0f0
NI-SWITCH
SwitchCA1, 2 & 3 Device Support 19.1
SwitchCA4 Device Support 19.1
Configuration Support 19.1
Development Support 19.1
Runtime 19.1
Soft Front Panel 19.1
NI System Configuration 23.5.0f138
NI-TClk 19.5
NI-VISA 23.5
NiVisaServer.exe 23.5.0.49315
NIvisaic.exe 1.1.1.1
NI-VISA Runtime 23.5
NI-XNET 19.5.0f0
LabVIEW Runtime 2015 SP1 f7 15.0.1
LabVIEW Runtime 2016 f2 16.0.0
LabVIEW Runtime 2018 SP1 f4 18.0.1
LabVIEW Runtime 2019 SP1 f5 19.0.1
LabVIEW Runtime 2020 SP1 20.0.1
LabVIEW Runtime 2021 SP1 f2 21.0.1
LabVIEW Runtime 2023 Q3 23.3.0
LabVIEW Runtime 2023 Q3 23.3.0
LabVIEW Runtime 2018 SP1 f5 (64-bit) 18.0.1
LabVIEW Runtime 2023 Q3 (64-bit) 23.3.0
LabVIEW Runtime 2023 Q3 (64-bit) 23.3.0


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Solution
Accepted by topic author giles11

Try resetting NI MAX database and check device manager to update drivers,

 

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8awSAC&l=en-US

 

Santhosh
Soliton Technologies

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