I've got the same problem. I need to get rid of Multisim 8 (a cracked version) to install a legitim version Multisim 8.
J followed the guidelines in the response from NI, but there is still remaining a small file (1.96 Mb), that prevent me from installing the legitim version.
I've got Windows Vista on the computer. Maybe thats the problem? When I run "programs and funktions" in the control panel, I can see the file: multisim 8 from EWB 1.96Mb, but not where it is located.
I have looked all over in the reg-database and deleted all files with names refering to multisim/ewb, but the problem resist.
Please help me out here.
Best regards
Ribaso
Hello Ribaso,
This is Martijn from NI Netherlands. Your problem was forwarded from the Denmark office to me, so I will look into this problem. I tried to call you yesterday but I coudn't reach you, also my e-mail wasn't delivered (I think I have fault in your mail address). But working this way is also a solution.
I talked to the EWB group and we think that the cracked version installed registry entries and maybe other files in other locations. We don't have experience with these versions but are hoping that a screen shot of the error message will provide us with some information. Is it possible to add this to a post?
Best regards,
Hello Martijn
Thank you for dealing with this problem. Unfortunately I cannot attach anything to this reply, but I have forwarded some screen shots to Christer in Denmark, so he can sent them to you with my correct email address.
Hoping you'll find a solution . . .
Ribaso
Hello Ribaso,
I did send you a e-mail with the folowing solution (thanks to my Canedian colleagues);
1. Go to the Control Panel and remove Multisim (if possible)
2. Go to C:\Programs Files, locate Electronics Workbench folder and manually delete it.
3. Click Start>>RUN and type "Regedit "
4. Locate HKey_Local_Machine\software\ locate Electronics Workbench and delete this entire key
5. Locate Hkey_Current_user\software and again locate Electronics workbench and delete the entire key (this key may or may not be there
I hope this works,
Best regards,