USB-9162 USB Carrier Driver Issue?

[dak3666]

We have a USB-9162 USB Carrier connected to a PC. After fixing the PC from the CrowdStrike disaster last week it seems like the PC no longer connects to the USB carrier in Device Manager. PC detects the USB cable from the carrier being inserted into a USB port, knows what device it is but says it is not connected in Device Manager (after clicking View Hidden Devices).

The carrier itself has a steady, flashing LED.

Any idea how to fix it so it sees the device?

[santo_13]

Try resetting the NI MAX database, some folks have recovered NI MAX this way after the CrowdStrike impact,

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8awSAC&l=en-US

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000YHcVCAW&l=en-US

[dak3666]

Tried that and it did not work. Also tried to resolve it be doing a system recovery back to July 17th.

The system still says "this hardware device is not connected to the computer (Code 45)".

[NathanDavis]

santo brings up useful links, I would imagine this handles the software side. I ran into this recently with an unrecognized device, could have been a coincidence on my end. Just a thought in case it helps..

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000kKZISA2&l=en-US

I haven't used the USB-9162, but I would imagine in NI MAX, the device would show there under devices and interfaces? Further, is there an option to use test panels?

A few things come to mind on the hardware side. 

Have you isolated the cable to confirm it works as intended ie used the same cable with another instrument?

Plugging in other software into the same port to confirm the port is reading correctly?

Used a different port?

[dak3666]

We tried all the USB ports on the PC and swapped the USB cable.

I will try some of those repair options and report back.

[dak3666]

Still working on this...one thing that is weird though is even though Windows Device Manager shows the USB Carrier as not being connected, it shows the Data Acquistion Device as being connected. If I disconnect the USB Carrier the Data Acquistion Device no longer shows up on the list.