Problem with CDAQ - 9185

[ARTongue]

Struggling to troubleshoot this error after hooking up my CDAQ 9185 and thermocouple module (NI 9212). When i go to run Test Panels in NI MAX, this is the error I receive. Any help is greatly appreciated.

Error - 209836

The devices in your task cannot be synchronized. This may be because there are no available synchronization mechanisms between the devices.

[plattypusrex]

Hi ARTongue,

Does this occur with both 9212 modules in your chassis or just one?

[ARTongue]

It occurs with both 9212 modules. It appears to be some sort of issues with windows 10 and the hardware functions as expected when ran on a windows 8 PC.

[plattypusrex]

Are all driver versions the same on both computers?

[ARTongue]

Ni-DAQ mx 17.6 is installed on both computers

[plattypusrex]

Do you have any other cDAQ chassis available that you could try putting these modules into? I tried simulating your devices in MAX and ran into no errors. I am currently using DAQmx 17.1.

[ARTongue]

I do not. The error is something to do with the software. Everything works fine on our Windows 8 PC and the error only occurs on my Windows 10 PC.

[plattypusrex]

Do you happen to know what version of Windows 10, for documentation purposes? Was it working before and thenyou updated Windows 10 and experienced this error?

[ARTongue]

Edition: Windows 10 Pro

Version: 1709

OS Build: 16299.309

The hardware was received on Monday and it has not worked on my Windows 10 PC right out of the box. No Windows 10 update was performed.

[mquyen93]

How did you resolve this?