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07-13-2005 08:10 AM
07-14-2005 07:41 PM
Hi JSA,
I think you are on the right track with the virus scanner, etc especially if you can't reproduce the problem. The only other thing I can recommend you have probably already thought about, but that is to have them try it on another computer or swap out their hardware to help narrow down where the problem lies.
Thanks,
Laura