9401 Recall

[Erik.R.Quality]

Greetings,

I am a quality engineer at a contract manufacturer. We incorporate your devices in many of the systems we build and in the case of medical devices are concerned with what information you provide to us in the event of a product recall. I would like you to tell me how these recalls are communicated, and what information is provided. Specifically, the 9401 units have a serial number on the box, but each unit is identified by a bar code number that is different. If there was a recall on the 9401, how would we know which units are impacted by the product recall. Is this communicated by Lot number, Serial number, or bar code number?

Thank you for your help in addressing this concern.

[Shalini.M]

Hi Erik.R.Quality, 

In the case of a recall, you would be contacted by National Instruments with the part number and serial number of the modules in question. These should both be located on the module. 
The part number is generally a 7 alphanumeric value followed by a dash and 2 digits (ex. 186343C-01) and the serial number is generally a 6 alphanumeric value (ex. CEDB0C).

[Erik.R.Quality]

shalumdawg,

Our parts have slightly different numbering schemes. Attached is a picture. I assume the number on the top left is the part number and the number on the top right is the serial?

[Shalini.M]

That is correct