GigE Vision: Basler SCA1600-14gm Error:Timeout

[Victor Propaganda]

Hi everybody, this is my first message, first, sorry for my english:

I have a problem with a Basler scA1600-14gm vision camera and the software Measurement and Automation Explorer. I can see my camera in the explorer tree, but when I push Snap to capture a picture, the program shows this message: IMAQdx Error: Error 0xBFF6901B Timeout. I have uninstall the antivirus and disabled the windows firewall, but the error persist. I have installed the basler software called Pylon Viewer and in this program, the camera works correctly. I think the problem may be the version of the firmware camera(103978-06;U;1600_14gm V3.2-2) and the software NI Measurement and Automation Version (5.0.0f1). In the network configuration, I have DHCP automaticly, and both drivers, from National Ins. and from Basler.

Thanks.

[BlueCheese]

Hi Victor,

If you reduce the packet size from the default of 8000 to 1500 does it solve your problem? If so, you might want to see if you can configure your network card to allow jumbo frames for higher performance.

Eric

[andrake]

Hi,

I also got lots of hanging problem with GigE Camera. I'm using Basler piA2400-17gm. Does reducing the packet size to 1500 a possible solution? What if I use multiple GigE Cameras will there be no problem with 1500 packet size?

Thanks,

Andrei K.

[Victor Propaganda]

Thanks, changing the packet size to 1500bytes, the Measurement and Automation explorer captures images correctly, but, I have another cuestion:

I have another similar installation (with the same camera, and the same software, same configuration, but different camera firmware version, and different software version), and works correctly, with a packet size over 8000bytes; when I connect the first camera in this installation, it shows the same error. I think I have a problem with the software version and the camera firmware version, but I don't kwnow how can I change the firmware of my camera.

Thanks.