Toolkit license takes two weeks to deliver?

[david.yamagata]

I'm curious to know how long others have had to wait for a toolkit license purchased on NI.com.  I'm being told it will take two weeks.

Its the first time I'm purchasing one myself and NI support is saying its automatically generated so there's nothing they can do to help.  Trying to understand if it truly is a two week wait or if there's anything I can do to get the license sooner.  Any input would be appreciated.

[Gregory]

The only one I have experience with is the Vision Acquisition Software. I remember that being pretty fast though, you check out online and they send you a serial number shortly after.

[JÞB]

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@david.yamagata wrote:

I'm curious to know how long others have had to wait for a toolkit license purchased on NI.com.  I'm being told it will take two weeks.

Its the first time I'm purchasing one myself and NI support is saying its automatically generated so there's nothing they can do to help.  Trying to understand if it truly is a two week wait or if there's anything I can do to get the license sooner.  Any input would be appreciated.

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If this is a NI Toolkit, NI Support USED TO just check the PO and give you the key as soon as the order processed.  I would be extremely upset if that has changed.  It is likely that you simply reached a newer,  Support employee who needs to check with their supervisor. If it is actually supplied by a 3rd party, NI Support can assist you by providing contact information for the responsible provider. 

Make sure you have the PO handy and call them back.

@nisupport. Chime in.

[david.yamagata]

Thanks for the replies.  I purchased a third party toolkit on ni.com.  I did reach out to the third party vendor and they confirmed that NI supplies the license information and also commented that it may take longer if it’s a “national security issue”.  But I work at a U.S. based company so this shouldn’t be an issue.

I’m hoping this gets resolved soon.  If anything, this experience is only making it harder to advocate for using NI products at the company in the future.

[david.yamagata]

Finally got the information for activating the license.   For reference, I ordered on 11/7 and received 11/12 via email.