RLS encoder connection Issues

[Karthiknp]

Hi All,

I have an E2019Q USB ENCODER INTERFACE but i couldn't make the windows recognize it.

I tried on win 10 & 11 and also tried compatibility mode for 8 and 7.

I cannot see it on NI-MAX as well as a COM Port.

I installed below drivers and software...

When I run the software I have the below screen.

Thanks,

Karthik

[GerdW]

Hi Karthiknp,

I moved your message into its own thread because it is (totally) unrelated to the problems discussed in the older thread…

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@Karthiknp wrote:

I have an E2019Q USB ENCODER INTERFACE but i couldn't make the windows recognize it.

I tried on win 10 & 11 and also tried compatibility mode for 8 and 7.

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So this is no LabVIEW problem.

It's a problem of some 3rd party hardware and its drivers: why don't you contact the manufacturer of that device and ask them for help with their products? What did RLS say about their USB interface?

[Karthiknp]

Hi GerdW,

Yes you are right!

How I can delete my post

Thanks,

Karthiknp

[aeastet]

Did you install the drivers that are outlined in the documentation? Can you see this device using the software the manufacturer supplies?

[Karthiknp · Accepted solution]

I installed the drivers from ST microelectronics.

STM32 Virtual COM Port Driver...it works for E2019Q USB ENCODER INTERFACE

As I mentioned in the post if I install drivers from the RLS website from their documentation it doesn't work.

Now, all is good, and I can see it in NI Max and use it in labview.