MAX hanging up

[B@frontiergeo]

We use alot of portable computers for field work which run LabView programs we have written. However, lately we've been having issues with MAX. When the user trys to start MAX the splash screen comes up and then just stays there. MAX never finishes starting up.We think it has something to do with the .daq file. Ir the user last loaded the file fromt he network and then tries to open MAX whie disconnected from the network, does MAX still try to access the .daq file from the same location. And if it cannot reach it, will it hang up on itself, or will it timeout eventually?
The only way I have found to fix the problem once it has happened is to uninstall and reinstall all of LabView.

If someone else has encounted this issue and has come up with a solution, please let me know. I would be very greatful.

Regards,
B

[Abhinav T]

Hi B,

MAX installs with any National Instruments Device Driver. You may want to try uninstalling the NI-DAQmx driver and re-installing the latest version of the driver from here.

Additionally you may want to try the troubleshooting steps in this Knowledge Base article.

Are you logging on to the computer with administrative priviledges?

[B@frontiergeo]

Yep, we're logging in with admin. levels.

[Abhinav T]

Did none of the troubleshooting steps in the Knowledge Base I posted help?

[michenglaoxu]

We met the same issue, just cannot start MAX, our version is 4.0.

[Matt_A]

Hello michenglaoxu,

Have you tried any of the steps that Abhinav recommended above? Have you tried re-installing the driver? It is difficult to provide recommendations without knowing more about your situation.

[michenglaoxu]

When we update the serial card, sometimes, it causes the Device setup in MAX into the wrong config. Solution is to reconfig the MAX.  

Not sure how windows reassign the Device number while installing a new serial card.