LabVIEW Crash Reporter

[dst_engr]

Hi,

I've installed LabVIEW 2011 on my computer, and everytime I go to open the software the Crash Reporter pops up and tells me there is an unexpected error.  (I attached a print screen of the error message.)  I'm working with an Itronix "toughbook" that has a Windows XP OS.  I've had various issues with the software as a whole, and I've uninstalled/installed it about 8 times.  I have all the proper device drivers installed, so I'm not sure what the issue is.  I also attached the 'lvlog' text file from the Crash Reporter.

Your comments and assitance are appreciated.

[Eric-M]

Hey dst_engr,

Is this windows XP 32 bit or 64 bit?

Eric Myers

Applications Engineer

National Instruments

ni.com/support 

[dst_engr]

I'm not to sure how to verify it, but i believe it is a 32-bit. 

[Eric-M]

Go to my computer, right click on my computer, and select properties.  Take a picture of the page and post it on here.  One thing you can try is going to the LabVIEW folder and deleting the LabVIEW.ini file.  A couple of other questions: where are you downloading LabVIEW from and have you had any trouble activating the product?

[dst_engr]

Ok.  That's what I did the first time and it didn't mention 32-bit or 64-bit.  I thought there might be another location to find it, so apparently its neither.  I attached the print screen.  Do I need to upgrade my OS to Windows 7 for it to be compatible with LabVIEW 2011? 

Per your questions, the company that I work for has a server based license for National Instruments products.  We have an internal software request website that automatically delivers the executable to your computer.  I used that method a few times and after I had uninstalled it for the fifth time I decided to download it directly from ni.com. I still got the same result after installing/uninstalling everything twice. Finally, I contacted my company's NI liaison and he pointed me to some LabVIEW installation files on our server, and that's the version I have on there now. 

That same version of LabVIEW is also installed on my personal work computer and it operates fine.  I installed it the exact same way on the toughbook as I did with my other work computer. (I attached a print screen of my personal computer's properties for your reference.)

Deleting the "Labview.ini" did not resolve the issue. 

[Eric-M]

Hi dst_engr,

Windows 7 is better suited for LabVIEW 2011.  However, Windows XP is still supported in 2011.  Your system is 32-bit as well.  If it was 64-bit it would tell you.  Are there any security, firewall, or network options that are set up differently for your personal computer as compared to the toughbook?

[dst_engr]

Hi,

I checked all of the network, internet, and firewall options.  The firewall was disabled and I did make a couple of minor changes to the internet options, but that still did not resolve my issue. Do you have any other sugguestions?

[Eric-M]

Hey dst_engr,

Take a look at the Installation Log File, and post this file if you can.  This will help explain what might be installing incorrectly.

[dst_engr]

...here is the zip file of the Installation Logs folder

[Eric-M]

Hey dst_engr,

I've got a couple of things for you to try.

1. Try doing a double repair on LabVIEW (The link below explains how to do this, just go through these steps twice)

2. Make sure you are uninstalling/reinstalling LabVIEW correctly (reference the same link below)

-When reinstalling, create a log file of the installation (steps below)

How Do I Uninstall or Repair National Instruments Software

To generate a log file add the following command line to your installation:

/l (name and path to log file)

For example, on my computer I would go to the run menu and type:
d:\labview\setup.exe /l c:\temp\logfile.txt

Let me know how it goes.