Executable Crashing with Exception: Privileged instruction (0xC0000096) at EIP=0x2166336C

[Rajesh_Nair]

Hello,

We have a developed an application in LabVIEW 2017 which will execute a sequence automatically based on remote test request and Teststand version is 2016SP1. This sequence will do testing by initiating NI Veristand 2017 in a HIL.

Observation on Issue:

While running the executable, the executable is able to finish the sequence execution, and the application will successfully close the teststand interface. The crash happens after closing the execution interface  window in the application. We are calling the Teststand interface VI in asynchronous (call and forget) and it will close once the execution is finished. The crash is been observed after few seconds after closing the  interface window.

This issue is been observed only with executable not with source code.

Attaching the screenshot and the crash dump.

Kindly let us know your thoughts and if you need more information.

Thanks,

Rajesh

[Rajesh_Nair]

Attaching the reference closing snippet. The order of closing reference, is it correct?

[francine.p]

Hi Rajesh,

First off, since this seems like a complicated issue that might need to be escalated to R&D, I'd recommend creating a service request so you can get an Applications Engineer working on your case. You can create one here. Tag the SR type as Veristand, just in case the issue is specific to Veristand (everyone who supports Veristand will also support LabVIEW and TestStand, so you'll be in good hands).

The 0xC0000096 error is a Windows error that could be related to corrupt registry or DLL files, or a number of other factors. I would try running the executable on a different computer to see if the error is computer-specific. 

In addition to the crash dump files, the Applications Engineer might also request a MAX Technical Report to investigate software configuration. You can find instructions here.

Hope that helps!

[Rajesh_Nair]

Okay Thanks Francine!

[Rajesh_Nair · Accepted solution]

An update on this issue. The issue is been resolved, seems to be something regarding the "FrontPanel Open ". The teststand execution GUI is called dynamically in our application, I had to add the invoke node "FrontPanel Open" and that helped. No more crash observed.