Can't open labview 11 after install

[vtech_student]

I received the latest mydaq in school. I loaded all the software and was able to use the mydaq but labview won't open. I have an acer aspire v3-551-8664. It has the AMD Quad core A8 processor. I saw in another place that the AMD FX "bulldozer" has a problem with labview. Any ideas?

[Marshall_B]

Hi vtech student

Could you clarify what you mean by "labview won't open".  For example, does LabVIEW crash when you try to run it or is it simply that nothing happens when you try to open LabVIEW?  Does this freeze up the computer or does the computer continue to run as normal?

Are you be able to provide a screen shot of what happens when you try to open LabVIEW?

Thanks

[vtech_student]

When I try to open labview from "all programs" the little circle spins for a minute then goes back to a pointer..And nothing. It would appear that my computer starts running really slow and after awhile I just restart my computer by holding down the power button because nothing is working smoothly.

Thanks for your help.

I do not know how to do a screen shot, there isn't much to take a picture of.

So yes, nothing happens when I try to open it.

[Marshall_B]

Hi vtech student

This is a known problem with LabVIEW 2011 and AMD FX Series CPUs. 

This Knowledge Base (KB) article provides a temporary fix for this problem, depending on whether your operating system is 32-bit or 64-bit.

Let me know if this helps.

Thanks

[vtech_student]

Ben,

I tried the link you gave me. I fallowed all the directions as supplied. But I am still not able to open labview. Same thing, after I click on labview the little wheel just spins and then nothing. Any other ideas short of getting another kind of computer?

Thanks again!

peter

[Marshall_B]

Hi Peter

Is your operating system 32-bit or 64-bit?  Please bare in mind that there are 3 different options within the KB article I sent you, which depend on the operating system you are using.

Could you take me through the steps that you have now tried to resolve your issue?

Thanks

Ben

[vtech_student · Accepted solution]

So I fianlly realized that what I was missing was that the patch needed to go into two different folders. Got it working! thanks for your help and sorry for the confusion.