Using Agilent 34970A in LabView yields error code -1073807343

[Andrew Tsai]

LabView shows: 

'Error -1073807343 occurred at VISA Open in HP34970A Initialize.vi->Untitled 1

Possible reason(s):

VISA:  (Hex 0xBFFF0011) Insufficient location information or the device or resource is not present in the system. '

NI Spy shows:

> 3.  viOpen (0x00F01000, "GPIB0::9::INSTR", 0, 0, 0x00000000)

> Process ID: 0x00000208         Thread ID: 0x01197000

> Start Time: 14:43:25.586       Call Duration 00:00:00.008

> Status: 0xBFFF0011 (VI_ERROR_RSRC_NFOUND)

NI-488.2 troubleshooting wizard

NI-488.2 Software Presence Verified

GPIB Hardware Presence Verified

GPIB Interfaces Sequentially Verified 

interface name  interface type status

GP1B0       GPIB-USB-HS       passed 

[Andrew Tsai]

attached is the problem

[NathanT]

Hello Andrew,

      Are you able to communicate with the instrument in MAX?

Thanks,

NathanT

[Andrew Tsai]

It appears when running the Interactive Control on the Mac, i have 2 listeners @ address 0 and 9

[NathanT]

Hello Andrew,

        Please try running the "LabVIEW - GPIB" Example VI available in the example finder under Hardware Input and Output>>GPIB.

Thanks,

NathanT

[Andrew Tsai]

Hi Nathan,

I'm afraid I do not know where Labview - GPIB example VI is. Could you be more specific? For some reason, Labview doesn't let me open 'find examples' under Help. Is that where I am supposed to go? Also, Do you think my problem is not having the most updated version of Labview? I realized this Labview is an older version. 

AT 

[rldetwiler]

 Attached is the most basic diagnostic of the problem. I think this test pinpoints to the root cause. I told VISA to look for any devices. When running the test, it finds 2 devices....both ASRL1::INSTR (in the picture, I didn't connect the instrument to the computer which is probably showing USB0::0x0489) . Nonetheless, the GPIB device isn't seen at all, correct? 

Message Edited by rldetwiler on 07-13-2009 02:01 PM

[NathanT]

Hello Andrew,

        "Find Examples" under help should launch the example finder.  On Windows, the example is located at:  C:\Program Files\National Instruments\LabVIEW 8.6\examples\instr\smplgpib.llb\LabVIEW - GPIB.vi, but I will go ahead and attach it for you.

I agree that based on your screenshot it looks like the GPIB device is not being found by VISA.  I recommend that you call NI support and get their help with troubleshooting this issue (and the example finder issue).

Cheers,

NathanT

[Andrew Tsai]

ah nope, still didn't work. I appreciate your efforts in trying to help. I guess this problem I have is a dead end. Thanks anyway!