If you are using a USB-RS232 converter, then the instrument you have connected is absolutely irrelevant. You haven't answered the most important questions. Do you actually have a USB-RS232 converter and if you do, what is the make and model of that? Every USB-RS232 converter needs a driver disk from the vendor in order to make it appear as a com port in windows. If you did not get one, you need to get it from the vendor and install the driver.
If the instrument itself has a USB port, then you still need a driver from the vendor. Whether the driver will make the USB connection appear as a com port is up to the vendor.
Please explain fully how you actually are connecting to the pc. USB-RS232 converter, direct to USB on the meter, built-in RS232 port of the pc. Once you provide the correct information, you can receive some help.