With serial, it could be any number of things - incorrect baud rate, cable, commands sent, .etc. First thing to do is to test communications with a terminal emulation program like Hyperterminal (I think it came with win3.1) or Procomm. If that works, verify the commands you're sending in LabVIEW are the same as you got to work in ther terminal emulator. You probably also need to send a termination character after each command. This will typically be a CR or LF. Please note that you have to send the actual term character and not the string CR or LF. Get the characters on the string palette.