Error trying to print report to both pdf and network printer

[testingHotAir]

Hi all,

When trying to print a report to my network printer or to pdf I get the two errors attached, one right after the other.  The resulting pdf or hard copy has almost everything in it, except for three tables which are completely missing.  When I go back into the report and open the page with the missing table, the table is no longer visible in the report and I get the second error again.  Exiting and restarting diadem brings the tables back.

I've found several threads about pdf and other print errors and tried the solutions there to no avail; specifically the one posted here.

I hope there is a fix to this!  These reports are intended to sell management on diadem! Thanks!

OS Info:

Windows 7 64 bit SP1

18GB RAM

DIAdem Info:

Version: 11.3.0f4563

USI:       1.9.1f4681

DataFinder:  3.0.0f4681

Script Engine:

5,5,0,5207

Debugger: 6,0,0,8424

[JL@NI]

Hello testingHotAir,

Just to make sure, do you have administrative privileges for this machine?

Also, you have attempted these exact steps as posted by lerman?

1. Make sure that you are logged in as Windows administrator.
2. Click the Windows button and click Printers.
3. Right-click the Diadem pdf Export and select Properties
4. Click the Ports tab, then click the Add Port button.
   Note: If the Ports tab is greyed out, right-click the Diadem Pdf Export icon and select Run as admin.
5. Select Local Port and click the New Port button.
6. Enter PDF1 for the new port name and click OK. Close the Printer Ports window.
7. Put a checkmark in the box next to the PDF1 port if it is not already checked.
8. Click on the Advanced tab.
9. Select the Spool print documents radio button to make the options below it clickable.
10. Clear (uncheck) the box labeled Enable advanced printing features by clicking it.
11. Select the Print directly to printer radio button to make the options below not clickable.
12. Click the Apply button, then click OK.
13. Important: In order for the changes to take effect, you must restart your computer.
    Reboot your computer and then try to print, email, or create a pdf from Diadem.

Regards,

Jeff L.

[testingHotAir]

Yes and yes.  I also have an active support request in for this.  The AE helping me with it was able to reproduce my problem when I sent him my report and data set.

[testingHotAir · Accepted solution]

I was able to get a clean print to PDF with no omissions by manually setting the format string for every column table in the report.