08-29-2011 05:07 PM - last edited on 08-30-2013 02:51 PM by JordanG
Welcome to the NI Discussion Forums! These boards serve as a community meeting point where you can post any problems, thoughts, or suggestions you may have regarding NI products. Thousands of people worldwide – including NI engineers – can review your post and reply with their input.
If you are new here, there are a few things you should be aware of before getting started.
In order to get the best help and support from other community members, always make sure to respectfully post as much detailed information as possible in the clearest, most concise way possible (i.e. refraining from languages such as SMS). Remember: the more clearly you state your problem and the more we know about your issue, the better we can troubleshoot. Most – if not all – of us will likely be unfamiliar with your specific application, so often times it will be necessary for you to provide a good background description of your system. Useful items to include in your first post would be the following:
Please keep in mind that not all forum members have been working with LabVIEW or NI software or hardware for years. Many of them are new to the products. Treat each member on the forum with common courtesy, respect, and understanding, please. This is a platform used to help users resolve their issues and gain knowledge from more experienced users.
Any spam that is posted to the forums will be removed promptly.
What to Expect
After posting on the forums, you will usually see a reply from someone within a couple of days. Sometimes this reply will come from a non-NI employee; other times, one of our applications engineers with jump in and assist you with your issue. For more pressing, show-stopping issues, you might see a member of our R&D team hop into the thread and post any relevant information or updates.
One thing to keep in mind is that the forums serve to facilitate new schools of thought and collaboration on potential solutions for an issue. Contributors on the forums will not write code for you or help with homework problems -- they will, however, gladly help you troubleshoot problems that you have already actively tried to solve.
What about Recognition?
You may ask yourself, “Why should I post responses to other people’s questions on the board? What’s in it for me?” The truth is, there isn’t anything more in it for you than earning the trust of other users, as well as recognition over time for being a trusted advisor that offers up useful tips, good suggestions, and valid solutions. Not only that, but collaboration with other community members may also help you gain new insight and other viewpoints on your own systems – thus serving as a benefit to you.
Find Out More
To learn more about using the NI Discussion Forums, please reference the help documentation, which is accessible from the Discussion Forums home page. And, of course, stay tuned for the next tip!