vxi-mxi won't show in max

[lockheed_eng]

We have an older system which has been operating for years and suddenly it will no longer recognize the VXI-MXI bus. When I open MAX, under Devices and Interfaces, there is no VXI-MXI bus listed, but there is a GPIB0 bus, serial and parallel ports and a PXI bus (but there is no PXI-MXI card in the computer).

* I have replaced the VXI-MXI PCI card with another one which I know was working in another system.

* I have moved the VXI-MXI PCI card to another open slot

* I have uninstalled and reinstalled all hardware and software (I unistalled the drivers for the VXI-MXI card and the GPIB card and uninstalled all NI software)

Here is my system configuration:

Windows XP

Labview 8.0

MAX 4.0.0.3010

NI 488.2 2.43

NI VXI 3.3.1

Pentium4 3.2GHz

2G RAM

Both VXI-MXI PCI and GPIB PCI cards are NI cards. The GPIB card is recognized by MAX, but the VXI_MXI is not. The system is not connected to the internet and cannot do automatic updates (even if they were still available for XP)

If I run the Resource Manager from the command prompt (I can't run it from MAX since the VXI-MXI bus is not recognized), I get the following error:

VXI Resource Manager failed due to the following error:

Unable to initialize the NI-VXI driver.

The interface associated with this session is not the system controller.

being an old computer, I would not rule out the PCI bus being a problem on the motherboard, but since MAX does recognize the GPIB card, I can't really say that's the case.

Any help would be appreciated.

[Bumblebee_Tuna]

Hi Reece,

Thanks for the thorough description of the issue. How long does it take for the error to pop up after running resman?

Here are some troubleshooting steps to try:

-Reset MAX database

-Update VISA to 4.3

-Update VXI to 3.9

-Try a different computer if possible

If you aren't able to make any progress after giving those steps a shot create a service request to work directly with one of our Applications Engineers. I see you're at Lockheed so you should have a service contract allowing you accessing to our technical support. It's important to note that with VXI being a legacy product there isn't a myriad of resources so troubleshooting and working towards a resolution can often take a considerable amount of time and effort. Have a great day!

Thanks,

Jayk

[lockheed_eng]

finally after resetting the database 3x it started working.