My PCIe 8361 card is invisible to my computer: NI Max does not detect it, but neither Windows 10. Usually, on Device Manager, an interrogation mark appears whenever you install an unidentified hardware; but this is not the case. The card is just not detected.
I am positive the card is properly installed to the motherboard since both LEDs in the PXI chassis turn on when the cable is connected to the card. I am using a PCIe generation 1 slot (my motherboard has two such slots; I tested both).
I have already installed LabView and I have already tried the MXI BIOS software. It should be mentioned that the PCIe slot is enabled according to the BIOS information.
My obvious guess is: the card is malfunctioning or simply not working. But maybe there are additional things I could try before returning the card to the vendor. Do you have any suggestions?
Thank you!
