NI packages error code 2705

[francoazzano]

Hello everyone,

I'm facing a repeatitive failure during the upgrade of many packages from NIPM.

This is roughly the list of packages which upgrade are failing:

• LabView and Drivers
• License Manager
• Matlab Plugin
• Linux Real-Time Offline Installation Support
• System Configuration
• CompactRIO and Drivers
• Diadem

The upgrade is from 25Q1 to 25Q2 for most of them.

The error message from NIPM is always the same, error code 2705.

I activated on that issue our IT expert as well, cause my Company has recently implemented Beyond Trust to provide the PC administrative options to some of the employee, and I'm one of the .... winners.

Any suggestion?

Ciao ciao,

Franco

[Scott_Richardson]

This type of error suggests that something went wrong when the packages are installing their MSIs. Package Manager can log more detail about installation by an MSI, see Generating and Locating NI Package Manager Error Logs. There will be one file per package that attempts to install, and looking at one will likely tell you the underlying issue. Posting a logs for failing packages here might help those on the forum to help debug this issue.

FWIW, the following post is one example of an issue solve by looking at the logs related to a 2705 error; specifically the Common Documents folder did not exist on the installing system and the MSI failed: Re: Error Installing Offline Packages - LabVIEW 2020 Runtime Engine.

[francoazzano]

Hello Scott,

Thank you for examining my issue.

Following your comment, here is the Event Viewer/Windows Log/ Application events occured during my last tentative of installing a small package on my PC: NI Data Plugin MATLAB.

Thank you in advance for supporting,

WBR,

Franco Azzano

[Scott_Richardson]

Franco, you posted the related events from your system's Event Viewer. Assuming that you enabled MSI logging as mentioned in Generating and Locating NI Package Manager Error Logs by issuing the command "C:\Program Files\National Instruments\NI Package Manager\nipkg.exe" config-set nipkg.plugin.wininst.msilogs-enabled=true you should see files with this pattern, NIPkgWinInst_*_20240828T125831.log in the %localappdata%\National Instruments\NI Package Manager\Logs\WinInstMSI folder. These are the files that will give someone more information.

[francoazzano]

Hello Scott,

Here are the error files you asked me for the investigation of this issue.

I got this issues while trying to installa the small Data Plugin for MATLAB:

- NIPkgWinInst_ni-dataplugins-_20250516T083626.log

- NIPkgLog_2025-05-16T08.33.33_34524.txt

- agentsErrorLog.txt

- errorlog.txt

You can find the error rows by search for "Internal Error 2705" in the text.

Hope those kore info can help.

Franco Azzano