New Computer - trying to install MultiSim 11.0.1 - have 10.0 serial number.

[Rgrafton]

Hello,

I am setting up a new computer for an employee and have the 11.0.1 on the network here (I believe it's just an update). If it's just an update does this mean it's not the full version? I've tried installing it and it says there is nothing to install or upgrade. I then looked around in our storage room and found version 10.0 with serial number and tried installing that with the provided serial number. I then tried installing the 11.0.1 update from the network, but it only updated the NI Update Service... it didn't upgrade MultiSim program itself (it's still only 10.0).

I don't know what to do with this. We have the licensing manager installed on one of our servers and have hit "Accept" when it shows up there.

Any help would be appreciated.

Thanks

[Rgrafton]

forgot to note. that the employee had this on their old computer and it was working fine.

[Tayyab_R]

Hi,

You can download version 11.0.1 from the website below and install/activate it.

ftp://ftp.ni.com/evaluation/EWB/

Your serial number needs to be valid to be able to activate 11.0.1. If you need us to confirm if your serial number is valid, you can create a Service Request at ni.com/support.