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Multisim and Ultiboard

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Failure Installing after update service download.

I have an educational license agreement and installed Multisim on a Teacher workstation and laptop computer in addition to the Student workstations.  On both the laptop and the teacher workstation, I occasionaly get a notice from NI update services that an update is available.  If I agree to the update, the download appears to complete, followed by a message that the installation failed and to contact ni.com/suppport.  The update notice  never  occurs on the student stations.  The Student station installations were done by our IT department before Deeppfreeze was enabled.  Am I entitled to updates with an educational license?  If so, I need help debugging the install problem.  If not, I need help removing the update service.

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Hello,

 

We will need your Serial Number to double-check if you are eligible for updates. Please create a service request number at:

 

http://www.ni.com/support

 

and contact us via phone or email.

 

Regards,

Fernando D.
National Instruments

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