NI USB-6218 is not detected in the Measurement and Automation Explorer

[rjaeger]

Hi,

I have LabVIEW 7.1 installed on Windows XP Pro and I am trying to use a NI USB-6218 for data acquisition.  I have installed LabVIEW along with device drivers and NI-DAQmx 8.3.1 as included with the device.  After following the installation procedures, the device does not show up under devices in the Measurement and Automation Explorer.  I'm not sure what is wrong but I could really use some help in getting this problem resolved.  The USB-6218 is detected by the operating system and the drivers were installed but there are still issues with the device.

I have tried 2 different computers and different USB ports to eliminate a few reasons for the device to not work.

Thank you in advance

[rjaeger]

I should also mention that I do have Zone Alarm installed on the computers I am trying to use the device with.  I only mention it because there is another thread on the usb-6215 where the user was able to use the device only when zone alarm was not installed

[Brian F.]

Hello rjaeger.  Thank you for contacting National Instruments

There have been other customers who have experienced trouble when using Zone Alarm on their computer along with NI software.  That is because Zone Alarm blocks some ports that are necessary for our software to work.  Please refer to the following knowledge base for information about which ports must be open in order to successfully run National Instruments software.

What Ports Do I Need to Open on My Firewall for National Instruments Software Products?
http://digital.ni.com/public.nsf/websearch/FE6A63983AC8289E86256B22005A067A?OpenDocument

As long as the ports listed in this knowledge base article are open, you should see success with our software. 

Let us know if you have any additional questions.  We would be happy to assist you further. 

Brian F
Applications Engineer
National Instruments