NI-1426 Failed to Initialize

[MlhDev]

Brand new NI-1426 was installed on Dell Windows XP desktop.  The first 2 boots generated the "blue screen" with memory errors.  Then I removed the 1426 to confirm computer would boot w/o card installed; which it did.  I finally got the computer to boot w/o blue screen but when I launched Measurement and Automation Explorer I receive the message in a IMAQ Device Failure dialog:

The following IMAQ devices failed to initialize:

Serial Number: 0x11000400

Error 0xBFF600B9 : Internal Error: The control FPGA did not initialize properly.

Please contact National Instruments for technical support.

I believe this board may need to be returned for repair; can we start a swap with a new board and RMA?

Thanks,

Mike

[MikeS81]

Hi Mike,

did you install the driver for this device first?

Mike

[MlhDev]

Hey Mike,

Yes,

Tried the CD that came with the board first (IMAQ 4.0) and also uninstalled and tried (IMAQ 3.7.1) as well; since that is what our other systems are using.

Thanks,

Mike

[VGA_CD-ROM]

Hi Mike,
Have you also tried placing the card in another PC and seeing if it gives you a similar error?

[MlhDev]

Vijay,

Sorry should have tried this before posting but I just tried it in another machine and did receive the same failure dialog.  The machine I used had an NI-1426 in it so I just removed that one and replaced it in the same slot.

Thanks,

Mike

[VGA_CD-ROM]

In that case it sounds like an RMA case to me. The fastest way to get it taken care of would be to contact us at www.ni.com/ask (I would recommend using the phone support system). If you do not have an active service contract with us, you can call 866-275-6964 and takl to a CSR to get a temporary support contract for the RMA inquiry.

[MlhDev]

Vijay,

Will do.

Thanks,

Mike