NI update service in need of improvement

[Wolfgang]

Today I got a popup window notifying me about critical updates.

Unfortunately the NI Update Service seems not to work.

First, it displays the same patch twice, probably because there is the administrator account and the user account. Stupid enough that the same patch has to be downloaded twice.

Second, chosing 'Select All' and 'Install' makes the update service run again. So I have to choose 'Select All' and 'Install' again.

Now, however, the Service is unable to download updates and one has to browse the NI web site to search for this security patch. I'd suggest to patch the Update Service, too.

[Verne_D]

Hi Wolfgang,

Thank you for bringing this problem to our attention. We're looking into it and will fix the update display conditions as soon as we can. Be reassured that if you installed the update, it will work properly and you don't need to worry about your system. This is just a problem with Update Service, not the update itself. Again, thank you for notifying us. If you have any additional difficulty please post back or contact NI support.

[D_Biel · Accepted solution]

As Verne stated, the error Wolfgang experienced is an error with Update Service. We actually have updated Update Service and that is part of the problem described here. This update was never intended to be displayed in Update Service version 1.x. The update is intended to be distributed through Update Service 2.0 only or through web download. The reason for this is because Update Service 1.x cannot handle the logic we are using to distinguish between systems that need the update and systems that do not. Update Service 1.x may show multiple entries for the same update and will not remove these entries after the update has been applied.

Installing the update multiple times, as may have occurred for users who attempted to download the update through Update Service 1.x, will not have any ill concequences. Also, installing the update if your system does not need it will not cause any side effects.

We have temporarily removed the update from our Update Service servers while we resolve this issue. In the meantime, you may download the update from our Drivers & Updates page. This is also where you should download the update from if you do not have Update Service 2.0 (installed with LabWindows/CVI 2010 SP1).