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From Saturday, Nov 23rd 7:00 PM CST - Sunday, Nov 24th 7:45 AM CST, ni.com will undergo system upgrades that may result in temporary service interruption.
We appreciate your patience as we improve our online experience.
12-02-2016 03:27 PM
Hey gdaurgaud,
First of all, my apologies for the delay. I had gone out of office, which is why one of my colleagues had been responding to you. After I returned, I didn't receive any notifications of updates on this post, so I wasn't aware this post was even still active.
With that, I think it would be best for you to submit the bug report here. From what we've discussed on this forum so far, it seems quite possible this is a bug. Submitting it through that link I gave you will create a case for an NI Applications Engineer to work on it more directly. I think this would be the most effective method and help us avoid communication gaps like we had before.
If you prefer not to submit it there, I can begin taking a look at this myself to recreate it and submit my findings to R&D, as it's important to me to make sure this is addressed. I am going to be out again next week though, so I will not be able to address this until after that. I put a note on my monitor to remind me to check in on this post in case I don't get any system notifications again. When I return, I will check if the bug report has been submitted through the link I gave you, or I will begin working on it myself.
On your last question, unfortunately if it's not something that's already been provided publically, I cannot speak to those details.
Regards,
Will
12-05-2016 03:59 AM
No worries... but this form only has option to submit LabView errors, not LabWindows. A different form maybe ? Or should I just mention it in the text ?
12-06-2016 03:19 PM
Gdargaud,
This is Ali from National Instrument's applications engineering. You're right, go ahead and list LabWindows in the problem description and it should sort itself in the internal side.
Sorry for the confusion!
12-07-2016 04:14 AM
Sorry, but there's something wrong with your bug report form. After validating it, it says: "You do not have a current valid Beta User Profile. To request access to this Beta database please go to: ni.com/beta."
Hmmm, okay. But then on the registration page, it doesn't even offer a registration for LabView (there's DiaDem, FPGA, etc...). Note that I've been a beta tester for CVI in the past.
12-15-2016 01:02 PM
01-25-2017 07:45 AM
There's something wrong with your bug report form. After filling and sending it, I get an email asking me to resubmit it. I've done it twice so far. Here's the full text:
Thank you for contacting National Instruments. Your technical support questions are important to us. In order to ensure a high level of service and fast resolution, we ask that all electronic support requests be initiated on our web site. Please resubmit your technical support question on our Request Support page at http://www.ni.com/ask. Your original question is included below. Our Request Support page saves you time by giving you possible solutions to your questions and allowing us to ask important configuration questions up front. This eliminates the need for multiple clarification e-mails and makes the support process more efficient on both sides. After you have submitted your new request, subsequent correspondence for that request is handled through e-mail. If you do not have access to the Web, as an alternative you can contact us via phone. For contact details, please refer to your product or service agreement literature. If you believe you have received this message in error, please contact us at AECustIS@ni.com. Best Regards, National Instruments Support
01-26-2017 07:47 AM
I apologize for all the issues the form has been giving you. I went ahead and created a bug report for you. Please see your inbox.
-Will