unable to activate community edition Labview 2025

[Rubenske1]

I downloaded the community edition version using my account.

When opening the NILM and trying to activate the software, the applicaiton prompts for account login to check for active licenses.

However, upon entering my details, the application goes to loading screen (indicating a successful login) and stays there.

No further dialog is displayed (no error, no overview of current active licenses on the account, etc).

see screenshot below of the loading screen (the loading icon is still moving, not frozen):

The software licenses are present in the account:

[DMycroft]

Hello, please try the following the steps in this document: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019OnTSAU&l=en-GB

[Rubenske1]

Hi, unfortunately that does not resolve the issue.
I can enter my credentials but it keeps on "loading" afterwards.

I can abort that action as the window close button is pressable.

[DMycroft]

Hi Ruben, I am sorry that didn't solve the issue.

If you've tried uninstalling and reinstalling LabVIEW as well as NILM, and that didn't work, another option might be to force a reinstall.  Sometimes that will overwrite a corrupt file that the normal installation process thinks is ok and skips.  To do that, follow this guide: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8U0SAK&l=en-US

[Rubenske1]

unfortunately, a complete reinstall did not help.

I tried checking your "force re-install", but the LabVIEW Community 2025 edition is a NIPM Installer and cannot be forced to reinstall.

Repairing/reinstalling through NIPM did also not help. 

[AristosQueue]

@DMycroft I am having the same issue with LV2025Q3 on my Mac. 

I was a developer for LabVIEW for decades, so I know many tricks for cleaning out installations, but nothing works this time.

I download and run the installer -- success.

I launch LabVIEW. I get the "need to activate" dialog. Fine.

It launches web page and has me log into ni.com. Success -- tells me that worked and I can now close the web page. 

LabVIEW then sits and thinks for a bit... and then it gives me this dialog: 

I did redo downloading and installing... same result after doing all of that. 

Help? 

[AristosQueue]

I got tech support from NI. Turns out this is a known issue with NI servers. They are working to fix it. 

I'll post here when it gets resolved. 

[Tronguy]

Whee. Long time Labview user at work. Now retired for a couple of years. Thought I'd give it a ding and see how it flies and get my hand back in.

Downloaded the community version and did the install. Last thing is to log on and activate it. It hangs and, after a good long time, puts up that blather that the servers aren't working.

And here's this thread, pretty much stating that this has been the state of affairs since mid-August, and here it is mid-November.

Guess NI has given up on community versions.

That's an hour or so of watching paint dry that I won't get back again. Will uninstall it now. Sheesh.

[billko]

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@Tronguy wrote:

Whee. Long time Labview user at work. Now retired for a couple of years. Thought I'd give it a ding and see how it flies and get my hand back in.

Downloaded the community version and did the install. Last thing is to log on and activate it. It hangs and, after a good long time, puts up that blather that the servers aren't working.

And here's this thread, pretty much stating that this has been the state of affairs since mid-August, and here it is mid-November.

Guess NI has given up on community versions.

That's an hour or so of watching paint dry that I won't get back again. Will uninstall it now. Sheesh.

---

It's been tough ever since it came out of beta. Way back when.

[ooth]

I would have thought this would be a higher priority for NI. If I were a newcomer and experienced this it would turn me off from LabVIEW. They should make the Community Edition very easy to install and register.