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submit lv failure logs

submit lv failure logs

I have 14 failure log files from March and April.  These may have not been sent, depending on the choice selected when requested.  Is there a way I can send these to NI? 




metzler CLAD
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Re: submit lv failure logs

Good afternoon Metzler, 

 

If a crash has happened recently, you can consult this link which tells you where to find the file path for each error log. Zip the files together and send them in to a support engineer. Good luck!

 

~kgarrett

District Sales Engineer
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Message 2 of 6
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Re: submit lv failure logs

Is there are certain support engineer we should send these files to?

 

 

Thanks.




metzler CLAD
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Message 3 of 6
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Re: submit lv failure logs

Hey metzler, 

 

Do you want someone to go through them and help you troubleshoot, or did you want to just give us the log files so we could add them to existing Corrective action requests?

 

If you need help troubleshooting and have a service contract with us, then you can go to www.ni.com/support, login, and email an engineer. If you do not have a contract, or just wanted us to add them to existing CARs, then you can post the error files back to the forum.

 

~kgarrett

District Sales Engineer
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Re: submit lv failure logs

I would like the error reports added to existing CARs.  Here they are.

 

Thanks.




metzler CLAD
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Re: submit lv failure logs

This bug has been passed up to R&D and is listed as Corrective Action Request #299532.  Thanks for submitting this, and sorry for any inconvenience!

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