Structured Exception error during NI software installation

[SolarLR]

I created an application installer by LabView8.2 and distributed to different PC for installation. The error message "The instruction at "0x%08lx" referenced memory at "0x%08lx", The memory could not be "%s". Detail: This can be done by intercepting a memory access violation [exception number 0C0000005h] was caused installation failure. How can I fix this issue? Thanks.

[Rick_K]

This is a very good question. However, I do need some extra info from you if at all possible. Please reply with the answers to these questions.

• Include Any text found in the Details section of the error dialog.
• A detailed error log for the installation. To create an error log, follow the instructions found in KnowledgeBase 39BDT32Q: How Do I Generate an Error Log File for a Software Installation?
• Is the error happening on a clean machine (A newly reformatted/imaged machine)?
• Are there or have there been any NI products installed on this machine? If possible, retrieve a list of installed NI software from MAX
• What is the OS?
• Was it able to run on any otehr machines?
• Have you tried to uninstall or clean the registry in order troubleshoot this issue? Did that help?
• Are there any other troubleshooting steps the customer tried?

Apologies for the list of questions, but the answers will help to expedite the resolution to this issue.

Rick Kuhlman
Applications Engineer

[SolarLR]

Thanks Rick.

Paul Mandeltort, NI application engineer, is working my issue. I have responsed all the questions you raised to him. The reference # is 7133757.