07-03-2008 10:08 AM
07-07-2008 05:42 PM
Hi Ken,
I apologize for the inconvenience you've had on this issue, I know it is frustrating and I can assure that we are working to straighten it out. I've looked into the history of this service request and found that there are a number of support engineers working directly with Christ to investigate the issue and figure out exactly what the problem is. It would be best for you to work directly with Christ on this, as he can directly contact the support engineers handling your service request rather than seek support on this forum. Thanks and have a great day.