LabVIEW

cancel
Showing results for 
Search instead for 
Did you mean: 

PXI-1033 Does not work with a PXI-7833R

My PXI -1033 Cage was sent into NI for evalution and was return yesterday as no problem found. The SRN Nuber: 973015
The Repair Order Number is: 120828. Part Number 194918A-1, Description: Chassis Assy, PXI-1033. Serial #:1249346.
You used a Hardware test suit to verify that there was no problem. You describe the proble as PXI 1033 not seeing modules.
 
The reason this was sent in was it would not work with a PXI-7833R module. This was verified by one of your own Field Service Engineers (Chris Martinez). We used his1042Q Cage and it work just find, I have not had any other module problems with the 1033. I would like to know who NI talked to about it and did they ever talk to Chris Martinez,
 
Thanks
Ken Anders
 
 
0 Kudos
Message 1 of 2
(2,301 Views)

Hi Ken,

I apologize for the inconvenience you've had on this issue, I know it is frustrating and I can assure that we are working to straighten it out.  I've looked into the history of this service request and found that there are a number of support engineers working directly with Christ to investigate the issue and figure out exactly what the problem is.  It would be best for you to work directly with Christ on this, as he can directly contact the support engineers handling your service request rather than seek support on this forum.  Thanks and have a great day.

 

 

Stephen S.
National Instruments
1 Test is worth 1000 expert opinions
0 Kudos
Message 2 of 2
(2,273 Views)