MAX could not find the remote systemompact RIO-9039

[Chali]

  The labview,run time and FPGA modules I used before are both 2016, but now after upgrading to 2019, I found that crio-9039 could not be connected to max. When I built a new system in MAX, it said that the driver installed on the host computer did not support the device at this address. How to solve this problem?

[GerdW]

Hi Chali,

according to this support article your cRIO9039 is still supported.

You "just" need to use/install the corresponding drivers on both your host computer and your cRIO!

[Chali]

 HI  Gerdw

  What drivers are installed? I installed the driver of the installation. I don't know what driver I lack. And Max said that the drive does not support the connection of the address device, is not not installed.

  Best regards,
Chali

[GerdW]

Hi Chali,

please show a screenshot of MAX with that error message.

Also provide a screenshot showing which software is installed on your host computer, and another one showing the installation status of your cRIO!

You need to install

• LabVIEW
• RT module
• FPGA module (if licensed & needed)

All of them should be of the same version, in your case 2019 and 32bit.

Then you also need to update your cRIO to use the RT-2019 software…

[JensG69]

To detect a cRIO from MAX you need to have installed the NI compactRIO device driver and depending on your needs perhaps some further drivers.

Regards, Jens

[Chali]

   Hi  GerdW

   I'm sorry to reply to you now, regarding the question I said yesterday.

    The first point: I said yesterday that there will be MAX errors when connecting to the system. "The driver installed on the host cannot connect to the device at this address." I looked at it later. The software driver installed by crio-9039 is 2016. I think this is the cause of the problem.

     However, I used a computer with labview2016 to connect to crio-9039 and uninstalled all the drivers in crio-9039. I wanted to use a computer with labview2019 to reinstall the 2019 driver software to crio-9039, but I connected crio-9039 I couldn't find it, so that I couldn't install the software for him.

     The first picture below is the case of connecting crio-9039 with Labview 2019 in MAX. In the case of crio-9039 at this time, the software is not installed, but the strange thing is that I can find crio-9039 with "Troubleshooting Remote System Discovery", but it is not displayed in MAX.

      So I don't know how to do it now. I use LABVIEW2016, but the driver version written into crio-9039 is 2016, but I can't search for crio-9039 with labview2019.

     The following pictures are the software installed by labview 2019. Looking forward to hearing from you.

     Best regards,

     Chali
     

[Chali]

Hi GerdW,

    There is also this picture. This is the situation when I use the computer with Labview 2019 installed to connect when the crio-9039 software is not installed, the same as before. "The driver installed on the host does not support the device at this address".