Labview Installation Freezing during Offline Manual

[ThaiDo345]

I am currently trying to install Labview 2025 Q1 on my company's workstation and keep getting hung up during a portion of the installation pertaining to the Offline Manual:

Looking around, I found the thread (https://forums.ni.com/t5/LabVIEW/installing-problem/td-p/4290941) that closely pertained to my issue, but following the instructions on ending the task leads me to the following message every time:

Any help would be really appreciated!

[Will_2021]

Any success on this one? Having the exact same issue. Have tried the 'solution' in the link, tried on- and off-line installs. Same issue.

[BobFoda]

I had same issue and that "End Task" did not help as you mentioned. I solved that by going to windows Apps, first uninstalling the package manager and then uninstall NI software. Thereafter, started a new setup and using the task-manager "End Task" on the offline help worked fine.

[shuttlefan]

I got past this by opening a command prompt in admin mode and then run "taskkill /f /im niofflinehelpviewer.exe"

the odd part is I get a confusing message at the end

[jkorkol]

Yup, this worked for me, thanks! Had the extact same issue and spet 2,5 days on reinstalling. Had to end the task about five times tho, since I guess the OFFLINE MANUAL has 5 different components, all of which hang the installer. Sometimes the task would show up in the task manager and sometimes I had to use cmd.

[shuttlefan]

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@ThaiDo345 wrot

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I got this error when killing from the task mgr.  Using command prompt does not have this issue.

[Christina_R]

NI requests your log files to help diagnose the issue with the offline help viewer installation. They are located at C:\Users\<username>\AppData\Roaming\ni-offline-help-viewer\logs

We are currently tracking this issue with Bug 2090695.

[shuttlefan]

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@Christina_R wrote:

NI requests your log files to help diagnose the issue with the offline help viewer installation. They are located at C:\Users\<username>\AppData\Roaming\ni-offline-help-viewer\logs

We are currently tracking this issue with Bug 2090695.

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See attached

[briandoe79]

Is there a way for us to track bug 2090695? This issue has been plaguing us for a while and would like to know when its resolved. Thanks.

[Christina_R]

We're now tracking this with Bug 3140514.

The problem seems to be with the offline.sqlite file, and a possible workaround is to delete it before running the installer. The file is located in C:\ProgramData\National Instruments\Offline Help Viewer\database-orm

We don't currently have a way to share the status of a Bug until it is resolved, in which case it would appear in the Bug Fixes document for a release.