LabVIEW hyperhelp permission error on Solaris

[Mr. Hammond]

I recently installed Solaris 8 on a new hard drive (Ultra Sparc) and then installed LabVIEW 6 on it. Everytime I click to get more help on anything in LabVIEW, I get an error message about hyperhelp file permission errors and help does not display. Any hints?

[Robert M]

Hello Mr. Hammond,

Hyperhelp is a file viewer that National Instruments used in LabVIEW 5.1 to view the help files, but is no longer required in 6. Did you have LabVIEW 5.1 installed previously?

If none of these suggestions help, or if I�m not correctly understanding your issue, please reply with comments or answers to the discussion above and any additional information that may help, and I�ll be happy to look further into it.

Have a nice day!

Robert Mortensen
Applications Engineer
National Instruments

[Mr. Hammond]

Thank you for your response.
It is LabVIEW 6.0.2 for Sun Ultra Sparc 5, running Solaris 8. This is a brand new install on a new disk. I installed version 6 from CD and then the 0.0.2 update download form the net. When I bring up the context sensitive help, a little description window pops up. If that widow has a �click here for more help� link, then clicking that link gives the error �could not start hyperhelp: permission denied� and no more help is displayed. I installed LabVIEW from the root account and I tried to use it through root or other accounts, but same problem. I also get the same error if I try to �search example� or �LabVIEW Tutorial� from the LabVIEW initial screen.
Hope this helps. Thanks again.

[Robert M]

Mr. Hammond,

I came across this text in another forum post:

�In the "help" directory inside the LabVIEW directory is a shell script called "hyperhelp". This shell script should have execute permissions for LabVIEW to call it. (E.g., "chmod 755 hyperhelp".) In fact, you should be able to invoke the script directly from the UNIX command line. You might try it and see if it returns a meaningful error.

The shell script sets up some environment variables and calls an executable in the "help/bin" directory. This executable is also called "hyperhelp". It should also have execute permissions. You should be able to run it directly, too.


Anyway, I suspect something is wrong with one or the other file, and hopefully if you run them direc
tly, you'll find out what the problem is.�

Hopefully changing the permissions on these files will correct the problem. Let me know how it goes.

Have a nice day!

Robert Mortensen
Applications Engineer
National Instruments

[Mr. Hammond]

You are right. Neither "hyperhelp" file had any execute permissions. I guess the installation did not adjust them properly. Anyway, I set them to execute and everything now works well. Thank you for the help.