How do you deactivate a license on a failed computer?

[zia]

I have a computer that suffered a hardware failure that has a licensed copy of LabVIEW 8.6. I would like to deactivated that machine and install the software on another working machine. How do I do that?

[Spectre_Dave]

Zia

What I have done in the past is - request support at http://sine.ni.com/apps/utf8/niae_asc.main

[pallen]

Hello Zia,

You can use NI's License  Manager software to deactivate a license.

Open License Manager, found in the National Instruments startup directory. 

Expand the tree on the left hand side to expose the item you wish to deactivate.  

Right click, and deactivate.  

*edit*   In the case of hardware that has failed, you should be able to just go ahead and re-license on a new machine.  However it couldn't hurt to send an email to NI Support indicating that you have done so.   

Message Edited by pallen on 02-26-2010 03:18 PM

[LV_Pro · Accepted solution]

Patrick, it sounds like he has had a system crash, so I don't know that it will be possible for him to use the normal software.