Hi,
Have you tried to use NI-VISA property node to control different Modem lines?
I mean that if you use NI-VISA to communicate with COM port you can create property node of your "VISA Recource control" corresponding to port. Then create its property node and go to "Properties->Modem Line settings". This allows you to control the states of CTS, DCD, DTR, DSR, RI and RTS lines.
I used it under win2000 without any problems.
Good luck.
Oleg chutko.