03-09-2015 11:25 PM
I have an NI GPIB-USB-HS converter, which needs NI 488.2 driver (I've installed this). When it's connected to my laptop, it says Windows can't find the driver. And then I opened NI-MAX, I right clicked 'GPIB' under Device and Interface, there's no response.
But when I connect this converter to other computer, the Windows update can install driver successfully. So my question is how to solve this problem? Thanks.
p.s. my computer system is win7 32bit.
03-10-2015 03:40 AM
Can you test another USB port on the affected system? Are you sure the USB port works with other devices?
Are you using some external USB hub? If so, please try with direct plug to the laptop itself.
Also, you might want to try a repair installation of NI software (including NI 488.2 and NI VISA).
Norbert
03-10-2015 03:56 AM
Hi!
It seems you have a NI GPIB-USB-HS+ device not only a GPIB-USB-HS.
So be sure your drivers support this device.
Check the version of NI 488.2 driver on the system where it's working and where is not and let us know.
Regards,
Marco