Feedback requested: Have you ever seen the message "Your NI User Account is not tied to a service membership" when trying to access NI support?

gperezdelaosa · ‎10-03-2023

To improve Service Request Manager on ni.com, we want to understand how customers feel and act when their account is not associated with a service program. If you have ever seen the screen below, please consider answering this 10-question survey. The survey should take no more than 5 minutes and can be submitted anonymously. Thanks in advance!

Screenshot 2023-10-02 162005.png

UX Researcher,
Digital Shared Services

billko · ‎10-03-2023

I have actually never requested help from NI support; all I've ever needed was input from here in the forums. This is an amazing place.

Bill

(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.
Humble author of the CLAD Nugget.

LabVIEW

Feedback requested: Have you ever seen the message "Your NI User Account is not tied to a service membership" when trying to access NI support?

Feedback requested: Have you ever seen the message "Your NI User Account is not tied to a service membership" when trying to access NI support?

Re: Feedback requested: Have you ever seen the message "Your NI User Account is not tied to a service membership" when trying to access NI s