USB 6525 not connecting

[adkin]

Hello,

I've recently upgraded a number of our test workstations. After doing so, some of our NI USB 6525 devices are not recognized. Since it's only some of them, I can't seem to find any specific reason for it.

We have some newer models with part number 193283D-01L that work fine.

Some of the older ones with part number 193283C-01L work, but not others.

The ones that don't work are completely fine on our older workstations.

Not really sure what other info might be needed to help diagnose the problem, but I can get whatever is needed.

Thanks,

Aaron

[adkin]

Anybody have any ideas? I'm still not sure what's going on here.

Any help would really be appreciated.

Thanks,

Aaron

[JÞB]

The Windows Power Management settings are probably set to default and the ports are powering down.

[adkin]

I'm not losing communication after some period of time. I simply can't get certain devices to be recognized at all. Some work completely fine, but others simply don't show up on these new workstations.

[DavidS85]

I am hoping for resolution on this as well. I had 1 PC using a USB-6525 device that worked perfectly fine. Then after the PC came back to life after the Crowdstrike outage, the Labview executable can not find the USB-6525. 

Has anyone found a fix?

[AnalogKid2DigitalMan]

Go into Measurement and Automation Explorer to see if your hardware is active and also named the same as your application expects.

-AK2DM

[adkin]

In my case, the instrument typically doesn't show up at all. The only way I've managed to have it show up in MAX is by plugging it into an older PC where it's recognized, resetting it, and then moving it to the new PC. It then makes a sound as if something was detected and it shows in MAX with a strange name (I believe, I don't actually have it in front of me and it was a while back that I was trying to get it working) but doesn't actually work. Then if I unplug it and plug it back in, it never shows up again until I reset it on another computer again.

Thanks,

Aaron

[DavidS85]

Further browsing the community discussion forms, I stumbled on the steps for resetting the configuration file in NI MAX. This has resolved my issue. Apparently, with the BSoS/Crowdstrike outage, it corrupted the configuration data. Cheers!

Reset and Fix the NI Measurement & Automation Explorer Database File - NI